Hays Parramatta, New South Wales, Australia
Network Support Officer
Hays Parramatta, New South Wales, Australia
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Network Support Officer
You will be an integral part of the IT department, providing essential support for the network infrastructure. Your responsibilities will include:
* Monitoring and maintaining network performance
* Support for the voice and data communications network infrastructure
* Rostered on-call support
* Support for Cisco Routers, switch, voice gateway, CUCM, VOIP phones, Teleconference/AV devices, Aruba wi-fi system/equipment e.g. controllers, wireless access points (WAP)
* Troubleshooting and resolving network issues
* Implementing network security measures
* Coordinating with external vendors and internal stakeholders
* Assisting in network installation and upgrade projects
* Liaise with vendors
* Providing technical support and training to staff.
To be successful in this role, you will need:
* Proven experience in network administration and Level 2 support
* Strong understanding of networking protocols and hardware
* Excellent problem-solving and analytical skills
* Ability to work collaboratively in a team environment
* Excellent communication skills, both written and verbal
* A commitment to continuous learning and professional development
A rewarding career with a positive impact on the community. Opportunities for ongoing training and professional development. A supportive and dynamic work environment. Access to state-of-the-art technology and resources.