Contact Centre Sales Agent - AAT Kings
Location: Bondi Junction, Sydney (Office-Based)
Work Type: Full-Time | Rotating 5-Day Roster (Mon-Sat)
Turn your passion for travel into a career that inspires others to explore!
At AAT Kings, we don't just sell holidays, we create life-changing moments.
For over a century, we've been taking guests on unforgettable journeys across Australia and New Zealand.
As part of The Travel Corporation (TTC), our commitment to service, sustainability and storytelling sets us apart.
We're on the hunt for a driven and guest-focused Contact Centre Sales Agent to join our team in our Bondi Junction office.
If you thrive in a fast-paced environment, love connecting with people, and know how to turn enquiries into unforgettable travel experiences, this could be your next big adventure.
What You'll Be Doing
Convert interest into bookings: Handle inbound phone, email, and web enquiries and turn them into confirmed travel reservations
Sell with confidence: Recommend and upsell our full range of travel products, including Guided Holidays, Inspiring Journeys, Short Breaks, and Day Tours
Deliver full-service experiences: Offer guests end-to-end travel solutions, from accommodation and insurance to flights and rail
Be the voice of AAT Kings: Build rapport and trust with every guest you speak to
Own your performance: Meet and exceed monthly sales and service targets
Keep it organised: Use CRM systems (e.g., Salesforce) and booking platforms to manage guest details and track leads
About You
Strong understanding of the sales cycle and a track record of meeting KPIs
Excellent communication skills, verbal and written
Highly organised and detail-oriented, with robust follow-up skills
Guest-focused, confident and driven by results
Familiarity with Australian and New Zealand destinations
Available to work a 5-day rotating roster, including Saturdays
Why join us?
Join a global travel company with 100+ years of experience
Take advantage of incredible travel perks and discounts
Access professional development opportunities and wellbeing support
Paid volunteer leave, 2 days each year to give back to a cause you care about
Personal development fund, access to coaching, courses and a $2,000 annual training fund
Hybrid work, enjoy 2 days working from home and 3 collaborative days in the office.
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