Job Description
This role is a vital component of our sales team, requiring an individual with exceptional customer service skills and strong administrative abilities. The successful candidate will provide critical support to clients engaging with our organisation.
The Sales Support Officer will be responsible for the end-to-end sales process, including processing customer orders, issuing invoices, and reconciling accounts. This role requires a high degree of attention to detail and strong organisational skills.
The ideal candidate will possess previous administration experience within a fast-paced environment and have a demonstrated passion for delivering exceptional customer service. Sound knowledge of the agricultural industry and proficiency in Microsoft Office are also essential.
Key Responsibilities
* Provide administrative support for all sales activities.
* Complete branch administration tasks, including banking, purchasing, reconciling, and reporting.
* Cross-sell product lines to clients, identifying opportunities to expand services and enhance customer relationships.
* Manage and respond to client queries in a timely manner or refer to specialised staff where necessary.
* Maintain accurate records of funds receipted, follow up with clients regarding term deposits, and work towards achieving branch deposit targets.
* Maximise promotional opportunities, including assisting at field days and community events.
Requirements
* Previous administration experience within a fast-paced environment.
* Demonstrated retail/warehouse experience with a passion for delivering exceptional customer service.
* Solid knowledge of, and an interest in, the agricultural industry.
* Proficiency in the Microsoft suite with an ability to learn new systems.
* Strong attention to detail with strong communication skills, written and verbally.
* Reliable transport and license.
About Us
We are committed to creating value for all stakeholders in the agricultural supply chain, both domestically and internationally. Our expansive network across Australia offers links to markets, tailored advice, and specialist knowledge across a range of products and services.
We strive to create a safe and inclusive environment where everyone can thrive. We encourage talented individuals from diverse backgrounds to apply for roles with us.