Regional Operations Manager
Job Title
Lead regional operations to drive exceptional resident experiences and foster a culture of empowerment and engagement.
About the Role
* Spearhead strategic planning and execution for regional portfolio of retirement villages ensuring alignment with organizational goals and performance objectives.
* Drive financial performance through effective budget management, cost optimization, and strategic planning.
* Champion resident satisfaction and use insights to improve NPS scores and deliver service excellence.
* Ensure compliance with industry legislation, accreditation standards, and quality frameworks.
* Collaborate across contracts, sales, marketing, property, and support services to achieve strategic and financial targets.