Job Role and Environment
As a customer service representative, you will be the voice of our brand across various social media platforms.
You will drive brand advocacy through every interaction with customers and prospects, utilizing your exceptional communication skills to handle diverse enquiries.
You will collaborate with our broader team to ensure you have the necessary information to support customers who engage with our content.
Key Responsibilities
* Provide customer support for various issues and general enquiries across our social media platforms.
* Identify and report potential brand and reputational risks.
* Communicate in a unified brand tone across all interactions, posting on multiple social channels including Facebook, Twitter, and Instagram.
* Think creatively and provide personalized solutions for customers.
* Escalate trending complaints and assist in finding solutions to complex issues.
* Adhere to verification processes to facilitate prompt resolution of complaints and intricate customer communications.
Required Skills and Qualifications
* Excellent written and verbal communication skills.
* A positive team player and role model.
* Interest in social media and understanding of various social channels.
* Confident multitasking on a computer.
* Strong focus on customer service.
Benefits
We strive to create an inclusive work environment where everyone feels empowered to bring their unique spirit to life. We're united by a shared purpose, connected by technology, and driven by bold thinking. You'll play a vital role in fostering this culture and making it thrive.