Customer Contact Centre ConsultantRegional Express Holdings Limited (Administrators Appointed) is seeking suitably qualified and motivated individuals to provide high-level customer service as Contact Centre Consultants in Orange, NSW.
These temporary positions are on a 12-month contract, with 1 position available for
hours per week.
Duties and Responsibilities
Handle all incoming calls politely, efficiently, and professionally
Inbound reservation sales
Reservation and Ticketing functions
Answer general customer enquiries
Support travel agents and Rex airport locations
Support Internet Customers
Assist with Administration support duties, including CA cases, call stats data entry, and BSP refunds
Assist with Queensland Support in live-check-in and freight
Essential Selection Criteria
Prior experience in customer service, preferably within a call centre environment
Excellent communication skills
Professional phone manner
Good computer skills
A positive, enthusiastic attitude and the willingness to work as a team
Ability to work shift and a rotating roster to accommodate the call centre operating hours
Conditions
Successful applicants will receive full training and be paid according to the Regional Express Airline Services Collective Agreement
To Apply
Please apply via the 'Apply Now' button below by 10 October
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