Job Title: Service Delivery Specialist
We are seeking a highly organized and proactive Administration Assistant to support our team in delivering exceptional services to our customers.
Key Responsibilities:
* Manage customer inquiries through our CRM system.
* Provide timely assistance to customers via phone and email.
* Process customer requests for changes to itineraries and travel plans.
* Investigate and resolve customer complaints in a professional manner.
* Monitor and respond to online reviews.
* Identify and rectify any errors made by agents.
Qualifications:
* A valid working visa for Australia.
* A strong analytical mind and problem-solving skills.
* Proven experience in customer service.
* A passion for delivering excellent customer experiences.
* Multilingual skills are an advantage.
* A positive attitude and strong work ethic.