Overview
Reporting to the Rooms Division Manager, we are recruiting a Full Time Porter Team Leader for our Front Office Team at Hyatt Regency Brisbane, a premium five‑star retreat located on Queen Street Mall in Brisbane's Central Business District.
Responsibilities
* Develop and lead the concierge team to deliver exceptionally high guest service experience.
* Lead by example and implement structured onboarding and training for porter team members.
* Ensure all guest queries, requests, and needs are resolved in a timely and proficient manner.
* Provide operational support and supervision on shift, handling all guest queries and complaints effectively.
* Pro‑actively maintain up‑to‑date knowledge of cultural events within the Hotel, Brisbane City, and surrounding area.
Qualifications
* Previous hotel experience as a Porter, Concierge, or Team Leader.
* Current open driver's licence (manual highly regarded).
* Excellent interpersonal skills with guests and colleagues.
* High level of grooming and personal presentation.
* High level of both written and verbal communication.
* Flexibility to work a variety of shifts including early mornings, late nights, weekends and public holidays.
* Unrestricted working rights in Australia.
Benefits
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere keeps our associates highly engaged. To preview how our colleagues experience the brand, visit #InAHyattWorld or #WorldofHyatt at
Apply now for a fulfilling career.
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