**Job Details**:
**Location**
Perth
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH100632_1681791636
**Contact**
Alice Tan
**Posted**
about 3 hours ago
**_Core requirements of the role:_**
- Allocates, monitors and resolves Incident and Service Requests
- Triage support services for all incoming service request
- Incident management activities with the use of their ITSM tool ServiceNow
- Remote support services to users across the metro area and regional WA
**_ Experience required:_**
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Experience supporting and provisioning end-user hardware
- Ability to work independently and within a team
- Excellent interpersonal skills
**_ Interested?_**
For further enquiries please call 08 6221 5598
📌 Service Desk Analyst
🏢 Talent International
📍 Perth