Join to apply for the
Porter
role at
Accor
Company Description
At Accor our goal is that every person
feels welcome
and
feels valued
. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things The world is more welcoming when we're connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. Accor operates a selection of Qantas Lounges globally, bringing our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
In this role, you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment. As a casual doorman/porter, you will assist with greeting guests, managing access control, maintaining cleanliness, and ensuring smooth operation of the lounge.
Responsibilities
Meet and greet all guests as they arrive and depart the First Class Lounges
Ensure guests are entering the correct lounges with understanding boarding passes
Assist with repetitive heavy lifting of passenger luggage
Ensure guests are dressed to an appropriate standard in the lounges
Hand over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience
Explain airport and lounge facilities to guests and answer any questions, including applicable flight information
Occasional assistance with Qantas Hosts/F&B Departments
Ensure, apply, and respect grooming, performance and conduct standards at all times
Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times
Assist with any additional duties required by management/Qantas
Attend staff meetings and training sessions as required
Qualifications
Previous experience in a customer service role, preferably in a fast-paced environment
Exceptional interpersonal and communication skills
Impeccable grooming and professional appearance
Strong attention to detail and ability to multitask effectively
Ability to remain calm and composed in high-pressure situations
Physical ability to stand for extended periods and lift/carry heavy objects
Able to obtain Federal Police clearance to work in the restricted areas associated with the airport
Flexibility to work evenings, weekends, and holidays as required
Benefits
Work with two iconic businesses and experience the buzz of working in the aviation industry
Staff travel benefits (T&C apply)
Access to staff duty-free store
Free meal and coffee on shifts
Hotel discounts (staff rates) at over **** hotels globally
Partnership discounts with companies such as Europcar, Google, and more
Additional information: You will be engaged to work under the Hospitality Industry (General) Award [MA******]. Note: Successful applicants will be required to undergo a Federal Police check at their own cost (will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.
Seniority level
: Entry level
Employment type
: Temporary
Job function
: Other
Industry
: Hospitality
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