Company Description
iRealty is the #1 real estate email marketing platform, leveraging AI-powered behavioral targeting to identify high-potential leads before competitors do. By analyzing user interactions, iRealty delivers real-time insights directly to clients, enabling effective follow-ups and increased conversions. With seamless CRM integrations, iRealty automates processes, from lead onboarding to action-driven campaigns, minimizing manual tasks. The platform also offers professionally designed, customizable email templates, allowing real estate agencies to create impactful, branded campaigns with ease. iRealty empowers principals, agents, and marketing teams to achieve better results with less effort.
Role Description
This is an opportunity to get in early on a massive growth phase and have a direct seat at the table in shaping our customer strategy. If you are tired of rigid corporate structures and want to actually build something, this is your role.
iRealty is at a pivotal scaling point. To sustain this growth whilst improving the quality of our user experience, we are looking for a high-impact Customer Onboarding Manager to own the critical "First 90 Days" of the customer journey.
You won't just be following a checklist; you will be helping to build the machine. We are moving away from manual, high-touch processes toward a scalable, data-driven onboarding engine that secures long-term retention from day one.
What You'll Do:
Architect the Welcome: Execute a seamless onboarding experience that transitions new users from "signed contract" to "active power user" as quickly as possible.
Drive Time-to-Value (TTV): Monitor and optimize key metrics to ensure customers realize the ROI of the iRealty platform within their first 30 days.
Build Customer Expertise: Lead training workshops during onboarding to ensure that our customers are experts in the iRealty platform.
Cross-Functional Collaboration: Work closely with Sales to ensure a "no-friction" handoff.
Key Attributes:
Proven expertise in Customer Success and Onboarding
Excellent Analytical Skills to navigate data-driven insights and provide actionable outcomes
Skills in Customer Retention and Relationship Building for fostering long-term partnerships
A strong understanding of client needs and experience with delivering effective onboarding processes
Exceptional communication, problem-solving, and organisational abilities
Experience with CRM software and familiarity with automation tools is an asset
Background or experience in the real estate or technology industry is a plus