Retail Attendant - Railway Shop & Ticket Sales
# Position: Retail Attendant - Railway Shop & Ticket Sales
About the Don River Railway:The Don River Railway (DRR), operated by The Van Diemen Light Railway Society Inc., is a beloved heritage railway and a premier tourist attraction in Tasmania, dedicated to recreating living railway history.
Our retail shop and ticket counter are the primary points of contact for our visitors, playing a crucial role in their overall experience and contributing directly to our financial sustainability.
The Opportunity:We are seeking enthusiastic and customer-focused Retail Attendants to join our front-of-house team.
This is a vital role where your friendly demeanor and service skills will directly contribute to a positive visitor experience.
You will be responsible for selling tickets, handling souvenir sales, and serving prepackaged food and drinks.
If you enjoy interacting with the public, have a passion for heritage, and are keen to support a community-focused attraction, this is a highly rewarding opportunity.
Key Responsibilities & Duties:
Greet visitors warmly and assist with ticket sales for train rides and museum entry.
Process sales of souvenirs, gifts, and prepackaged food and beverages using our point-of-sale (POS) system.
Handle cash and card transactions accurately.
Provide information to visitors about DRR's history, attractions, and operating schedule.
Maintain cleanliness and organization of the retail shop and counter areas.
Restock shelves and merchandise as required.
Adhere strictly to all DRR policies, including cash handling, customer service, and safety guidelines.
Contribute to a positive and welcoming atmosphere for all visitors and volunteers.
Anticipated Impact & Why Volunteer with Us:
Directly enhance visitor experience:You are often the first and last point of contact, making a significant impact on how visitors perceive their day at DRR.
Support DRR's financial sustainability:Your role in sales directly contributes to the revenue needed to maintain our operations and heritage preservation efforts.
Be part of a living museum:Work in a unique heritage environment, surrounded by railway history and passionate individuals.
Develop customer service skills:Gain valuable experience in retail operations, sales, and public interaction.
Contribute to community:Help us continue our mission of recreating and preserving Tasmanian railway history for the benefit of the region.
Category:Museums & Heritage
Commitment:Regular - less than 6 months
Type Of Work:Retail & Sales, Tour Guides, Information & Heritage
Time Required:Flexible rostered shifts, typically 4-6 hours per shift, primarily on operating days (Thurs-Sun).
Min. 1 shift/month.
Max 15 hrs/week.
Training:Mandatory induction.
On-the-job training for POS system, cash handling, and customer service.
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