Senior Florist & Operations Lead Melbourne | Full-Time Permanent Some businesses sell products. Others create moments that matter. We’re partnering with a growing premium gifting and customer experience business to appoint a Senior Florist & Operations Lead for its Melbourne operation. This is a unique opportunity for an experienced florist who enjoys balancing creativity with operational leadership. You’ll play a key role in ensuring exceptional products, smooth daily operations, and consistently outstanding customer experiences. Joining at an exciting stage of growth, you’ll help shape the future of the Melbourne hub while maintaining the quality, care, and attention to detail that sets the business apart. The Role Reporting into senior leadership, you will take ownership of the day-to-day operation, including: · Leading floral production and quality standards · Managing daily workflow and production planning · Coordinating stock, purchasing, and supplier relationships · Ensuring dispatch readiness and operational efficiency · Driving continuous improvement across systems and processes · Supporting and developing team capability · Maintaining a customer-first mindset in everything you do · Opening and closure of the retail store About You We’re looking for someone who combines strong floristry expertise with commercial awareness and operational capability. You’ll likely bring: · Proven experience in commercial floristry · Strong organisational and planning skills · Experience managing workflow, stock, and suppliers · A proactive, solutions-focused approach · High attention to detail and quality · The ability to remain calm and effective in a fast-paced environment · A genuine passion for creating exceptional customer experiences Why This Role? This is an opportunity to join a values-led business that is growing thoughtfully and sustainably. You’ll have genuine influence, autonomy, and the chance to help build something special while working alongside a team that cares deeply about quality, people, and the customer experience. If you’re looking for a role where you can make a meaningful impact while combining your floristry and operational strengths, we’d love to hear from you.