· To develop, own and execute the strategy for Global Client Services across APAC region and for all markets.· Develop customer centric procedures and work with a continuous improvement ethos to ensure clients across the region receive industry leading levels of support and interaction.· Lead, motivate and develop the skillset of our Client Services group, creating a highly engaged, results focused team.· Ownership of client service relationships to C-Level, demonstrating strong, high level stakeholder relationship building skills, with excellent negotiation and facilitation skills.· Remote leadership experience, the set-up, build out, leadership and management of the team across the APAC region.· Working closely with the Business team to ensure that customer expectations and requirements are being met and addressed whether as part of a project or on an on-going support basis.· Working closely with Network Operations team to provide proactive and reactive assistance to a diverse range of issues to meet customer obligations and requirements as defined in customers SLAs.· Provide local knowledge and language support in relation to the progression and resolution of any incidents.· Work with the customer and internal teams to ensure that customer solutions are failed over and tested on a regular basis.· Ad hoc tasks as requested.· Flexibility - Adjusts positively to situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments· Resilience - Demonstrates the ability to recover strength, fortitude and motivation quickly in the face of adverse outcomes.· Interpersonal Understanding - Demonstrates ability to empathize with colleagues and clients in order to better understand their needs or concerns.· Teaming - Works to create a positive, participative work environment to promote team efforts and a shared sense of purpose.· Continuous Learning & Self Development - Proactively balances personal career growth with Company needs by optimizing use of internal and external training resources, networks and knowledge bases. Continually enhances individual and, through that, Group knowledge to generate more efficient client solutions.· Decision Making & Judgement - Reaches conclusions and takes action on the basis of thorough analysis and experience.· Influencing - Demonstrates the ability to present ideas persuasively to provide insight, gain buy-in, and/or steer others to specific outcomes.· Time/Task Management - Analyzes tasks and understands the time necessary to complete projects and acts accordingly.· Staff Acquisition - Participates in or leads successful recruiting efforts, evaluating candidates against organisation / project needs and position/role demands.· 7+ years Operational Service Delivery experience within the Telecoms/Financial Services sector· 7+ years' experience in the Payments or Telecoms Industry· Experience of managing Service Level Agreements (SLAs)· Project Management Experience· Process documentation experience, including understanding of Six Sigma· Knowledge of telecom carrier processes, products, ordering tools, and technologies used for circuit provisioning and quoting· Knowledge and experience of Microsoft Office applications including Word, Excel, PowerPoint, Project.With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.TNS' services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.#J-18808-Ljbffr