System Support Analyst
This role is designed to provide expert-level support for a wide range of business systems, ensuring seamless functionality and optimal performance. The ideal candidate will possess a deep understanding of system architecture, configuration, and troubleshooting.
* Key Responsibilities:
* Provide technical assistance to end-users, resolving issues related to system access, data integrity, and software compatibility.
* Collaborate with cross-functional teams to identify and prioritize system enhancements, ensuring alignment with business objectives.
* Develop and maintain system documentation, including user manuals, technical guides, and knowledge base articles.
* Participate in disaster recovery planning and testing, ensuring business continuity in the event of a catastrophic failure.
* Stay up-to-date with emerging technologies and trends, applying innovative solutions to improve system efficiency and effectiveness.
Requirements:
* 3+ years of experience in system administration, support, or related field.
* Expert-level proficiency in system configuration, troubleshooting, and problem-solving.
* Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
* Ability to work independently, with minimal supervision, and as part of a dynamic team.
* Knowledge of system security best practices, including authentication, authorization, and data encryption.
Benefits:
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* Flexible working arrangements, including remote work options.
* Collaborative and supportive team environment.
* Opportunities for career growth and advancement.
Additional Information:
* This is a full-time, on-site role based in Sydney's North.
* Experience with JD Edwards versions 9 and 9.2 is highly desirable.
* The successful candidate will be required to undergo a thorough background check and provide references.
* Applications should include a cover letter, resume, and any relevant certifications or qualifications.