Overview
What You'll Be Doing The Presales Solution Architect – Managed Services plays a pivotal role in driving business growth by designing and presenting tailored managed services solutions to prospective and existing clients. This role bridges the gap between customer needs and technical capabilities, working closely with sales, delivery, and product teams to craft compelling, scalable, and cost‐effective service offerings. This role is responsible for providing subject matter expertise to Customers through introductions by the Account Executives which can result in delivery of managed services. They are accountable for providing responses to tenders or proposals to Atturra customers and providing architecture guidance on the managed service proposals / tenders they submit.
Key Responsibilities
* Solution Design & Architecture
o Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
o Translate business requirements into technical solutions aligned with service capabilities and delivery models.
o Ensure solutions are scalable, secure, and aligned with industry best practices.
* Presales Engagement
o Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
o Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
o Lead technical presentations, workshops, and discovery sessions with clients.
o Prepare and deliver compelling proposals, RFP responses, and solution documentation.
* Stakeholder Collaboration
o Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.
o Understand service partner solutions and ensure Atturra has commercial non-disclosure, pricing and/or subcontract for key partners.
o Manage the NetSuite queue and workload to ensure any potential contention is addressed and the appropriate solutions requests have been correctly prioritised in line with business and sales objective.
* Innovation & Continuous Improvement
o Provide ideas for continuous improvement of pre-sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.
o Contribute to the development of new service offerings and enhancements to existing ones.
Qualifications & What Will Make You Successful
* Minimum 5 years as a Solutions Architect
* Minimum 5 years involved with Managed Services
* Demonstrated experience with complex managed service projects and solution design aligning with objectives and requirements
* Experience identifying technical and process issues, and developing options for resolution
* Experience engaging with key customer and business stakeholders at all levels
* Experience in ICT managed services establishment, review and improvement
* Experience in analysing service level agreements, performance frameworks and commercial negotiations
* High level communication skills and ability to provide expert ICT advice
* Ability to work under pressure, meet deadlines and prioritise workloads
* Experience working with managed service delivery managers, operations managers and service desk leads, including contractors
* Experience with enterprise and midmarket commercial solutions
* Experience in federal, state and local government managed services
* Demonstrated wins of managed service contracts
* Experience in IT managed services establishment, review and improvement
Working conditions
* Full time permanent opportunity
* Canberra based
* Australian citizen, ideally with security clearance
Why this is an exciting opportunity
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, with a strong foundation to fulfil your career ambitions. We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong.
About Atturra & Our People
The Managed Services division provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our people, along with our expertise, position us as a complete and prominent "as-a-service" provider in the market.
What Our People Say
"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."
Why you'll love working here
Culture of possibility – Atturra embraces innovation and growth, fostering a supportive and collaborative environment.
A Strong Set Of Company Values – Camaraderie, innovation, dedication, respect and excellence are core to how we do business.
Valuable Employee Benefits
* Career growth via succession planning, internal mobility and mentorship
* Ongoing investment in professional development through industry certifications
* Employee benefits, recognition and wellbeing platform
* Mental health support through Employee Assistance Program
* Support for family and caring responsibilities, including paid parental leave
Commitment to supporting Australia's veterans
Atturra is recognised as a Veteran Friendly Employer and is committed to supporting Australia's veteran community through recruitment, support, retention and leadership opportunities.
Careers
https://atturra.com/au-en/careers
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