Contract: 12/01/2026 - 26/06/2026 with possibility of extension
Location: Parramatta, Newcastle, Wollongong and Bathurst
As a Service Desk Analyst you will be the first level of technical resolution for all reported ICT-related incidents and requests, working closely with key internal stakeholders across various technology units to ensure productive and effective service delivery.
The ideal candidate will demonstrate a strong commitment to customer service, excellent communication skills, and the ability to resolve technical issues in a timely and professional manner.
Responsibilities & Qualifications
- Act as the first point of contact for all ICT inquiries and incidents.
- Troubleshoot and resolve basic hardware and software issues.
- Log, prioritise, and amplify incidents as required within agreed service levels.
- Collaborate with other technology teams to ensure timely resolution of issues.
- Communicate technical information clearly and effectively to customers.
- Proven experience in an operational service desk or contact centre environment.
- Strong customer service focus with a proactive and positive attitude.
- Familiarity with the Remedy helpdesk framework (preferred but not essential).
- Ability to meet deadlines and deliver outcomes within agreed schedules.
- Excellent verbal and written communication skills.
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