Join to apply for the Operational Risk & Quality Manager role at IAG
WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.
In this role, you'll lead a high-performing team that manages operational risk profiles and develops effective risk controls, with a solid emphasis on automation and digital solutions. You'll embed quality assurance frameworks across the organisation and drive continuous improvement, ensuring that risk and quality practices evolve with the needs of the business. A key part of your work will be championing the use of technology, data, and automation to improve the design, testing, and reporting of risk controls. You'll collaborate with senior stakeholders to align initiatives with strategic objectives and build capability across the business, fostering a proactive and resilient risk culture. The role also involves leading regular risk assessments, audits, and control validation activities, with a focus on delivering measurable outcomes that strengthen the organisation’s overall performance.
This is a permanent position open to candidates, and we welcome applicants from all major cities in Australia.
About You
You are an accomplished leader in operational risk and quality assurance, known for delivering practical, business-focused solutions, ideally within commercial insurance or a similarly regulated sector. You offer:
- Proven ability to modernise risk management by using automation, data, and digital tools to strengthen controls and deliver measurable impact.
- Strong knowledge of risk frameworks and quality standards (such as ISO 9001), with experience adapting them to suit organisational needs and driving innovative solutions.
- Recognised for thought leadership in the risk or insurance sector through published work, speaking engagements, or industry involvement.
- Skilled at leading change, mentoring others, and building effective cross-functional collaboration.
- Exceptional analytical and problem-solving skills, with the ability to communicate complex concepts clearly and influence senior leaders.
- A commitment to continuous improvement, backed by a growth mindset and meticulous attention to detail.
Applications close Monday 6 October 2025 at 23:59 AEST.
Joining IAG you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Dedicated career growth programs, including the award-winning IAG Academy
- Compassionate leave
- Inclusive leave such as public holiday swap and gender affirmation leave
- Community volunteer days and team volunteer activities
- Award-winning recognition and reward program
- Employment type eligibility criteria apply
About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We’re ready for you. Apply today.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Quality Assurance
Industries
- Insurance
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📌 Operational Risk & Quality Manager
🏢 Iag
📍 South Australia