Join a Fortune 500 SaaS company as a Data Centre Operations Engineer on their Service Engineering team, which is responsible for global infrastructure design, standards, operations and architecture. This role is based at a dedicated data centre facility in Mascot, NSW and focuses on the day-to-day operation and reliability of critical infrastructure.
What you'll be doing
* Oversee the day-to-day operations of data centres, ensuring smooth functioning of critical infrastructure
* Maintain facility stock and support general operational uptime and maintenance scheduling
* Participate in new data centre builds and deployments
* Install pre-integrated racks, individual servers and network appliances, including racking, stacking, wiring and cable management
* Troubleshoot rack-level events within internal Service-Level Agreements (SLAs)
* Perform hardware break-fix on servers and network appliances
* Act as the primary point of contact and be accountable for all vendors operating inside the data centres
* Ensure all safety procedures are adhered to while performing work
* Fully comply with all physical security procedures and policies
* Perform regular audits as required
* Install, monitor and maintain data centre IT equipment
* Coordinate onsite delivery and shipping of all equipment
* Contribute to documentation and help promote standards and best practices for data centre operations
* Be available for 24/7 support as needed, including off-hours work for scheduled maintenance, emergencies and on-call situations
About you
* Are a fresh graduate eager to start your career in the data centre industry
* Are organised and keen to learn new skills
* Enjoy technology and exploring new tools (including AI and workflow automation)
* Are comfortable learning and using new software
* Have a strong interest in data centre operations and process improvement
Skills & requirements
* Relevant data centre certifications and/or equivalent professional experience
* 1+ years of experience in data centre operations and/or facility operations
* Fundamental understanding of network devices and server hardware architecture
* Openness to domestic and international travel
* Strong communication, customer focus, problem-solving, conflict management, time management and interpersonal skills
* Dedication to ongoing professional development, skill enhancement and required on-the-job training
* Work rights: This role is open to Australian Citizens or Permanent Resident visa holders only
If you meet the criteria and you're keen to step into a hands-on data centre role, we'd love to hear from you.