About Us
At ANZ, we're shaping a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
We're looking for a Banking Consultant in our Retail Banking team. You'll play a key role in helping customers with their banking needs, providing them with a seamless experience. This includes meeting their end-to-end financial needs, conducting needs-based conversations, and educating them on available digital solutions.
You'll work collaboratively as part of a team, acting as a role model and peer coach to deliver exceptional customer service. We're passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing, and we're adapting. As a Banking Consultant, you'll have opportunities to try new things, learn, and grow. Your role will contribute to building your future while helping us build ours.
What You'll Do
You'll:
* Provide customers with a seamless branch experience by meeting their banking needs, conducting needs-based conversations, and educating them on digital solutions.
* Be part of a collaborative team and act as a role model and peer coach to deliver exceptional customer service.
* Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility for 'knowing your customer' from a risk perspective.
* Ensure compliance with ANZ and branch policies and procedures.
What You'll Bring
To be successful in this role, you'll ideally bring:
* An exceptional customer focus - retail experience is an advantage.
* Experience using technology - working knowledge of different digital channels is an advantage.
* The ability to multi-task and adapt to change and ambiguity.
* A willingness to work in a collaborative team environment.
* A sound understanding of compliance.
* Excellent communication and interpersonal skills.
Why Join Us
You'll be doing meaningful work that will shape a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career. At ANZ, diversity is celebrated, and we welcome applications from everyone.