OUR CLIENT
Our client is a well-renowned Health organisation located in Melbourne's Eastern Suburbs. The Customer Service team has a strong, team-based culture built on trust, collaboration, and commercial delivery. Due to a recent increase in projects and ongoing business transformation, the organisation is looking to expand its team.
As the business continues through a period of transformational uplift, we are seeking a proactive candidate who can build and maintain strong working relationships with internal teams and external stakeholders. You will collaborate across departments such as Procurement, Supply Chain, Finance, and Accounts to resolve issues, support service delivery, and ensure operational efficiency. Active participation in meetings, training, and feedback sessions will be expected to support continuous improvement and team development.
ROLE
As a Customer Service Representative, you will deliver timely, accurate, and empathetic support across multiple communication channels, ensuring high levels of customer satisfaction. You will professionally manage enquiries, complaints, and complex issues while maintaining detailed and accurate records of all interactions and consistently meeting service level targets.
In addition to customer service responsibilities, this role includes administrative support and account-related follow-up, including:
* Managing and maintaining accurate customer, order, and account data
* Supporting invoicing processes and assisting with account reconciliation
* Proactively following up outstanding accounts, purchase orders, and documentation in collaboration with Finance and Accounts teams
* Ensuring data integrity across Customer, Fleet, Procurement, and financial systems
You will be required to manage competing priorities in a high-volume environment, adhere to policies and procedures, and contribute to team goals and continuous improvement initiatives that enhance service delivery and operational consistency.
Strong communication skills are essential, as you will engage regularly with customers, internal sales teams, suppliers, and finance stakeholders to ensure a seamless end-to-end service experience.
SKILLS & EXPERIENCE
* 2+ years of successful customer service experience, preferably within the Healthcare industry.
* Customer Relationship Management (CRM) Software: Tools like Salesforce, Zendesk, and HubSpot help manage customer interactions, track inquiries, and maintain customer records.
* Communication tools: Email clients, VoIP systems, and live chat software enable seamless communication with customers.
* ERP tools for example: Oracle, SAP, Business Central help manage customer orders, track enquiries, and maintain customer records.
* Proven ability to deliver exceptional service consistently, exceeding customer expectations in a high-pressure environment.
* Exceptional communication skills, both written and verbal, with a commitment to active listening and clear articulation.
* Proficiency in Microsoft Office Suite and a willingness to learn and adapt to new technologies.
* Strong teamwork and interpersonal skills, to create a collaborative and supportive environment.
GET IN TOUCH
If you require more information on the role or if you have any further questions, please contact Luke Betten via Email at -