About RSL WA
RSL WA is one of Australia’s most respected charities, proudly supporting veterans and their families since 1916. With over 6,500 members across 106 Sub‑Branches, we are a unique intergenerational organisation welcoming current and ex‑serving members of the Australian Defence Force and allied nations.
Guided by the values of care, mateship, and remembrance, we deliver wellbeing, welfare, and claims advocacy services that help veterans and their families thrive. We also lead major commemorative events such as Anzac Day and Remembrance Day.
With more than 63,000 serving and ex‑serving personnel in Western Australia, RSL WA plays a vital role in honouring service, educating the community, and helping veterans realise their potential to contribute to the WA community.
The Position
The Liaison Officer plays a key role in supporting current and former Australian Defence Force veterans, their families and carers by creating a welcoming, inclusive and connected environment at the Goldsworthy Veterans & Families Centre. As the friendly face of the Centre, this role focuses on connection—helping individuals feel supported, informed and engaged through meaningful relationships, social connection activities, and access to services that enhance wellbeing.
This role is based at the Goldsworthy Veterans & Families Centre, Rockingham, and forms part of the Goldsworthy Veterans & Families Centre team.
Please note: the Centre is currently under construction, and the successful applicant will temporarily be based at RSL WA on St George’s Terrace, Perth.
Key Responsibilities
This role will contribute to effective service delivery by:
* Providing professional, timely and client‑focused support in line with RSL WA policies and service standards
* Welcoming and engaging veterans, families and carers as a primary point of contact
* Supporting social connection activities and programs that encourage participation and wellbeing
* Working collaboratively with colleagues and stakeholders to achieve shared outcomes
* Maintaining accurate records, documentation and information in relevant systems
* Supporting day‑to‑day operational, administrative and coordination activities relevant to the Centre
* Contributing to continuous improvement, quality outcomes and a positive workplace culture
About You
You are a committed and professional individual who:
* Aligns strongly with the values, purpose and mission of RSL WA and has a genuine desire to support veterans and their families
* Brings relevant experience in a community, wellbeing, support or customer‑facing role
* Communicates clearly, respectfully and empathetically, with a strong focus on service and connection
* Works effectively both independently and as part of a collaborative team
* Demonstrates sound judgement, accountability and the ability to manage sensitive situations
* Is adaptable and able to balance planned tasks with unplanned client needs in a dynamic environment
You will also have, or be willing to obtain:
* A National Police Clearance
* A Working with Children Check (paid employment)
* A current Australian Driver’s Licence
* Flexibility to work evenings and weekends on a semi‑regular basis, as required for Centre activities and events
* A passion for being active with a diverse range of hobbies and interests
Why join RSL WA?
* Make a meaningful difference in the lives of veterans and their families
* Work within a supportive, values‑driven organisation
* Be part of a newly established community-focused Centre
* Community Salary Packaging benefits
* Discounted Food & Beverage at ANZAC Club
* Access to wellbeing supports and professional development
Applications close: 6 May 2026
Please note: RSL WA reserves the right to commence interviews and make an appointment before the advertised closing date. Early applications are strongly encouraged.