Customer Service Representative
This is a fantastic opportunity to join our dynamic team as a Customer Service Representative. As the first point of contact for all customers, you will play a crucial role in shaping their experience.
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* Key Responsibilities:
* • Providing frontline customer service to all customers who visit our site
* • Keeping customers informed about the repair process and estimated completion dates for their vehicles
* • Handling telephone and email correspondence professionally and efficiently
* • Supporting management with inventory, including parts, paint, and consumables
* • Liaising with insurance providers regarding claims and repairs
Requirements:
* • Excellent communication skills – ability to write well, speak confidently on the phone, and build strong relationships
* • Team player – ability to work collaboratively with colleagues to achieve shared goals
* • Highly organized – ability to juggle multiple tasks, prioritize effectively, and ensure things get done efficiently
* • Adaptable – ability to think on your feet and thrive in a fast-paced environment
What We Offer:
* • Competitive salary and benefits package
* • Opportunities for career development and training
* • Collaborative and supportive work environment
* • Recognition and reward programs for outstanding performance