* AO3 Business Support Officer – Work Order Management
* Rate: $51.12 per hour
* QLD Government
* Location: Townsville
* Duration: 30 March 2026 to 31 July 2026, with likely ongoing contract extension
Join a leading QLD Government Department within their work order management team. Provide high level customer service, administration support and manage work orders to ensure smooth operations across the team.
Position overview:
* Provide efficient and high standards of customer service to customers.
* Undertaking fleet car bookings
* Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls
* Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
* Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
* Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (eg- in Ellipse and Microsoft Office).
* Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
* Effectively undertake general administration functions as required
About You:
* Have a strong administration background
* Experience in work order management is highly desirable
* Intermediate experience with MS Excel
* Be comfortable completing repetitive tasks
* Strong attention to detail
* Investigative mindset
Apply
If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!
Please apply directly below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - ************@empiregroup.com.au