About us:
HLB Mann Judd is a leading, award-winning chartered accounting and advisory firm based in Sydney. Known for being a people-focused and mid-sized practice, we offer a broad range of services including audit & assurance, wealth management, tax consulting, and advisory services for private companies, family businesses, not-for-profits, and individuals.
As a proud member of HLB International – the 8th largest global accounting network – we leverage local expertise and global resources to meet client needs, with over 46,755 professionals across 157 countries.
Recently, we were recognized as the Best Accounting & Consulting Services Firm at the 2024 Client Choice Awards and named a Finalist for Best Client Experience. These accolades reflect our commitment to delivering exceptional service through our talented team.
The role:
Our Sydney office is made up of 200 people including 21 partners and are looking for an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our Shared Services team as an IT Helpdesk Support Analyst. This is a full-time position in our Sydney office.
Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.
Responsibilities:
* Understanding of end user support and escalation processes.
* A good general knowledge of technical infrastructure including Windows 10/11 and M365
* Imaging and setup of laptops for users
* Providing technical support for Windows OS, MS Office and basic support for other core applications, logging in and printing.
* Adding, maintaining and de-activating users in Active Directory, Exchange and core application systems
* Providing Remote and Onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the network
* AV and meeting support
* Documentation of systems and processes
* An eagerness to learn and take on new challenges.
The successful person will have:
* Minimum 2 years' experience working in this type of role
* Initiative, a 'can do attitude' with the ability to multi-task under pressure
* Excellent communication skills and phone manner
* Excellent spelling, grammar and eye for detail
* Prior experience repairing and installing hardware on notebook and desktop computers.
* Proven experience with technical troubleshooting and ability to solve problems autonomously
* Knowledge of installing various hardware and software and/or relevant tertiary IT qualification
Technical Skills desired:
* Microsoft Active Directory experience
* Experience with a hypervisor such as Hyper-V, VMware vSphere and MS Azure cloud
* Creating and managing a standard operating environment (SOE), ideally within Microsoft SCCM
* Experience with various Backup & Data recovery solutions
* Understanding of networking concepts (TCP/IP, VPN, Routing, DNS)
* Network peripherals installing and configuring (switches, printers etc) would be an advantage
Why HLB Mann Judd?
We have a strong and inclusive culture, that is based on mutual respect, collaboration and personal development. We are a thriving firm and have enjoyed a year of record growth, through winning significant new work, all of which is delivered by our wonderful people.
Our list of benefits include:
1. Full-time Permanent Position
2. Competitive remuneration, subject to regular reviews
3. Hybrid and flexible working
4. Opportunities for personal growth and development
5. Convenient office location in Barangaroo
6. Paid parental leave and purchased leave options.
* Social functions as part of the HLB Monthly Culture Calendar and team building days.
* Corporate social responsibility and volunteering opportunities
* Social sporting teams
* A comprehensive wellbeing program including access to our EAP, discounted health insurance, flu shots and health screens.
To apply:
If you feel you meet the above criteria, click apply now and submit your CV and cover letter.
Please note the successful applicant will be required to undertake a National Police Check as part of our reference checking process.
Disclaimer: HLB Mann Judd does not accept unsolicited agency resumes. HLB Mann Judd is not responsible for any fees related to any form of introduction nor unsolicited resumes.
Apply now