Screening Questions (Cover Letter Requirement)
Please address the screening questions listed at the end of this job listing in your cover letter to be considered for this role.
Applications that do not include responses to these questions may not be considered
Location: Great Western Sydney (Head office Vineyard near Richmond)
Full-time | Ongoing | Monday - Friday
$105,000 – $110,000 + super
Expected commencement: May 2026
About the Role
We are seeking an experienced and values-driven Home & Living Service Delivery Manager to lead our SIL and Drop-In services.
We strongly encourage applications, as we are actively recruiting for this brand‑new role with an immediate start available. This position has been created to support our continued growth
This role suits a leader who believes the best decisions are made close to the people we support. You'll balance operational responsibility with genuine presence—building strong relationships with participants, families, and frontline teams while ensuring services are safe, consistent, and aligned with NDIS expectations.
The role has clear authority for service delivery outcomes and team performance.
What You'll Be Doing
* Lead the day-to-day delivery of SIL and Drop-In supports
* Support, guide, and hold frontline team accountable
* Ensure services reflect participant goals, safe delivery, financial sustainability, and NDIS standards
* Build trust with participants, families, and key stakeholders
* Identify gaps early and take practical action to strengthen services
* Maintain a visible and supportive presence across homes including direct work with our residents during crisis.
* Supporting on call team one week/month
You Will Bring
Proven experience in disability service leadership or management
Strong knowledge of Home & Living / SIL service delivery
Demonstrated people management and performance leadership skills
Solid understanding of NDIS Quality & Safeguards requirements
High-level communication, organisation, and problem-solving skills
Ability to manage multiple sites and competing priorities
A collaborative, professional leadership style
Current NDIS Worker Screening Check & WWCC (or willingness to obtain)
Valid work visa or equivalent Australian work rights are required for this position.
Experience in clinical, mental health and multi-site management is highly desirable.
Our Culture
We are a values-led, evolving organisation—we're ambitious, energetic, and committed to doing things the right way.
When we say the following, here's what we mean:
* Strong relationships prevent most problems – we prioritise building trust and understanding with participants, families, and colleagues so that issues are addressed early, not reactively.
* Leaders should be visible, approachable, and accountable – our managers work alongside teams, lead by example, and take ownership of outcomes.
* Quality services are built through consistency, not crisis management – we focus on planning, follow-through, and embedding good practice, rather than firefighting.
* Participants and families deserve honesty, stability, and respect – transparency and reliability are non-negotiable; people feel safe knowing we act with integrity.
* We look after our staff – we value our people, support their professional growth, and help them achieve their goals. We understand there is life outside of work, and we genuinely get it.
If you prefer a role that is purely desk-based or highly removed from frontline practice, this role may not be the right fit. We value leaders who want to be hands-on, present, and engaged in making a real difference every day.
What We Offer
Competitive salary based on experience and flexible working hours
Senior leadership opportunity with clear operational authority
Supportive executive and operations team
Structured onboarding and professional development
Opportunity to influence service quality and organisational growth
Competitive salary based on experience and flexible working hours
Screening Questions
Hands‑On Leadership
This role includes regular hands‑on work in SIL and drop‑in services, including some weekends when required.
How do you feel about working directly in services, and how does this support your leadership approach?
Performance & Accountability
Tell us about a time you addressed underperformance in a SIL or disability service.
What actions did you take, and what was the outcome for the participant and the staff member?
Service Quality & Decision‑Making
How do you balance participant needs, staff wellbeing, and NDIS compliance when making operational decisions?
NDIS Funding & Quality of Care
Current SIL funding places pressure on ROCs and service delivery.
What are your views on this, and how do you manage reduced funding while maintaining safe, high‑quality care?