Operations and People Coordinator – NDIS Services
Charlestown NSW / WFH
Full Time
Disability Community Services
Are you an organised, warm, and switched-on administrator who knows the SCHADS Award and thrives in a fast-paced people environment? We're looking for someone who can be the glue that holds our internal team together.
About the Role
Good Shepherd Support Services is a growing NDIS provider and we're creating a brand new Operations and People Coordinator role to strengthen how our team works together.
This is not your average admin job. You'll sit at the centre of everything – connecting our Service Manager, Team Leaders, Scheduling, and Accounts – making sure communication is clear, HR is tight, and workers feel supported.
If you love picking up the phone, sorting out problems before they escalate, keeping records accurate, and motivating the people around you – this role was made for you.
What You'll Be Doing
* Being the communication hub between our Service Manager, Team Leaders, Scheduling, and Accounts
* Handling HR admin end-to-end: recruitment, onboarding, offboarding, and employee records
* Maintaining accurate and confidential HR and compliance documentation
* Supporting payroll accuracy through timely and well-maintained employee data
* Applying your SCHADS Award knowledge to assist with rostering queries
* Managing operational and compliance registers
* Helping us prepare for NDIS audits – collating evidence, identifying gaps
* Answering the phones and being the first warm voice our team and partners hear
* Motivating and energising the people around you without being authoritarian
What We're Looking For
The must-haves:
* Solid knowledge of the SCHADS Award – non-negotiable
* Experience in HR administration, operations, or coordination roles
* Background in disability, aged care, or community services
* Confident, warm communicator who can connect people and resolve issues
* Detail-oriented with strong follow-through
Bonus points for:
* NDIS framework knowledge and audit experience
* Rostering or scheduling experience
* Payroll support or data management experience
The kind of person you are:
* Bubbly and positive – you raise the energy in the room
* Reliable and consistent – you do what you say you'll do
* Calm under pressure – you don't rattle easily
* Values-driven – you care about the people we serve
What We Offer
* A newly created role with real influence over how we operate
* A supportive, values-driven team who will back you
* Genuine work-life balance with WFH flexibility
* A role where your contribution is seen and valued every day
* The chance to grow with a purpose-led organisation
Qualifications:
* Bachelor's degree in Human Resources, Business Administration, or a related field.
* A minimum of 3-5 years of experience in HR administration or operations within the social care sector.
* Strong understanding of employment legislation and HR best practices.
* Excellent organisational and time management skills, with the ability to manage multiple tasks effectively.
* Proficient in Microsoft Office Suite.
* Strong interpersonal and communication skills, with the ability to build relationships at all levels.
* Demonstrated ability to handle sensitive information with confidentiality and professionalism.
If you would like to be considered, please attach your resume and a cover letter.
How to Apply
Click Apply and send us your resume along with a brief cover letter telling us:
* Why you want this role
* Your experience with the SCHADS Award
* What makes you the glue that holds a team together
We review applications as they come in, so don't wait.
Good Shepherd Support Services – People. Purpose. Progress.
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year
Benefits:
* Work from home
Application Question(s):
* Do you have experience working in disability, aged care, or community services?
* Do you have working knowledge of the SCHADS Award?
Work Authorisation:
* Australia (Preferred)
Work Location: Hybrid remote in Newcastle NSW