Overview
Join to apply for the Service Desk Analyst role at Capgemini.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Responsibilities
- Retain ownership of customer issues until resolved, escalated or accepted by another individual
- Provide authorized users with required support for how-to questions and other IT-related questions
- Ensure the asset register is maintained and accurate at all times
- Provide reports including the number of interactions and the number of resolved interactions
- Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
- Adhere to Service Level Agreement response and resolution time requirements
- Ensure all unresolved issues are escalated via the appropriate escalation path in a timely manner
- Comply with Customer and Capgemini change management policy and processes
Qualifications
- Minimum 2 years experience with troubleshooting end user issues in a corporate environment
- ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded
- Excellent verbal and written communication
What You’ll Love About Working Here
- You will be part of a diverse collective of free-thinkers, entrepreneurs and industry experts, with exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- Career growth opportunities with learning and development, including thinktanks, hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- Total Reward package includes core and flexible benefits and a peer recognition portal called Celebrate.
About Capgemini
Capgemini is a global business and technology transformation partner helping organizations accelerate their digital and sustainable transition. With a diverse team across 50+ countries, Capgemini delivers end-to-end services across strategy, design, and engineering, powered by capabilities in AI, cloud and data, and deep industry expertise.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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