State Government Role in Parramatta
Salary: $79,121 + super, leave loading, and monthly RDO
Fixed Term Contract: 12 months (possibility to go permanent)
Work: Hybrid (3 days in-office / 2 days from home after training)
38 hours per week / 8:00am-5:30pm
About You
3+ years insurance experience required
Previous high-volume complex contact centre experience
Strong communication, problem-solving, and multitasking skills
Emotionally resilient, "customer-first" mindset
Aligned with organisational values and open to feedback
Key Responsibilities
Handle ***** inbound calls per day (account & billing enquiries)
Provide accurate, consistent information as per company policies
Meet service standards: call quality, satisfaction, handling time
Navigate multiple systems while maintaining professionalism
Collaborate with team to deliver seamless and high calibre customer experience
Benefits
Structured onboarding and one-on-one buddy support during training
Positive, inclusive team culture
Flexibility and hybrid work after training period
RDO, leave loading, and super above standard
Additional Information:
You must successfully complete pre-employment checks, including a national police check and two professional references.
Right-to-work eligibility in Australia is required.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By applying, you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
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