Full-Time | Flemington + Hybrid WFH | Career Growth | Supportive Team Culture
Are you ready to take the next step in your IT career with a company that values your growth, supports your development, and offers genuine work-life balance?
Our client is a well-established IT Managed Services provider with over 20 years of success partnering with medium corporate clients. As part of their continued expansion, they're seeking a proactive and customer-focused Desktop Support Technician to join their dynamic technical team.
What's on Offer
* Excellent Monday–Friday hours — no weekend work
* Hybrid flexibility — work from Flemington and from home
* Outstanding benefits and long-term career opportunities
* Salary negotiable based on experience
* Supportive team culture with room to grow and upskill
Your Role
You'll be the go-to expert for Level 1 and 2 support issues, working closely with a collaborative technical team and also remotely on your own.
This role offers variety, autonomy, and the chance to deepen your technical expertise while supporting a dedicated client site three days per week.
What You'll Bring
To thrive in this role, you'll need:
* Minimum 3 years' experience in a similar IT support role
* Strong customer service and clear verbal communication
* Hands-on experience with:
* Windows AD & Group Policy
* Windows troubleshooting and support
* Microsoft O365 administration
* iPad management and general device support
* Experience with Mobile Device Management (MDM) solutions
* Microsoft Office Suite including Teams and OneDrive
* Hardware support — printers, desktops, laptops
* Basic network troubleshooting — LAN/WAN/VLAN/Wi-Fi/VPN
* Mobile OS support — iOS and Android
* Take Cybersecurity seriously
* Solid problem-solving and documentation skills
* A proactive mindset and willingness to go the extra mile
Additional Requirements
* Must be well-presented, articulate, and customer-centric
* Driver's license and own vehicle is highly advantageous
* Must hold permanent work rights in Australia
If you're looking for a role where your contributions are valued, your skills are nurtured, and your career can truly flourish — this is the opportunity for you.