Automation Analyst
Clerk Grade: 07/08
Salary Range: $113,574 - $125,720 + super
Employment Type: Full-time, temporary up to 12 months
Location: Haymarket, hybrid arrangements including office attendance
Working with the Process Excellence and Intelligent Automation centre of excellence you will be responsible for the delivery of intelligent automation solutions and capabilities delivering improved customer outcomes, operational efficiency, and improve service quality, audit, and risk reductions
What we are looking for:
* Expertise in RPA platforms such as UiPath, Power Automate.
* Strong coding/development of robots as per the designed automation solution framework, coding methodologies and agile delivery.
* Should have a good understanding of RPA methodologies (RE Framework, ROM, RDLC) for implementation and hands on experience in RPA design, development, and deployment.
* Advance certification with UiPath / Power Platforms.
* Strong hands-on development experience on VB.net/Java/C#, SQL/SQL Server
* Experience with agile methodologies and DevOps is highly desired.
* Experience in programming and scripting (Java/.Net/JS/VBS/JavaScript/Python/Powershell) is desired.
* Experience in SQL and relational databases and integration using API's is desired.
* Experience in conversational AI or chatbots is advantageous.
* Should have good analytical and problem-solving skills.
* Excellent communication, interpersonal and team player skills.
Responsibilities:
* Develop and configure automation solutions as per the technical design document to meet the defined requirements using leading RPA tools like Ui Path, Power Automate.
* Delivery technical training, demos, blueprints and provide necessary support for new/existing clients.
* Comply with and help to enforce design and coding standards, policies, and procedures.
* Timely/Effectively make changes to the code during implementation as needed.
* Optimize RPA codes to make sure the robot is working at the highest efficiency.
* Responsible for the overall testing cycles.
* Fixing of bugs that arise during testing.
* Ensure documentation is periodically updated and well maintained.
* Perform code review and provide detailed review report.
* Identify re-usability of the bot and update the bot registry.
* Anticipate, identify, track, and resolve technical issues and risks affecting delivery
Experience in end-to-end lifecycle implementation of Robotic Process Automation or Cognitive Automation technologies, including UiPath, Microsoft Power Platform or AWS AI & ML (Certifications are a plus)
Any questions about the role
Contact Manikandan Kamalakaran, Associate Director Intelligent Automation, at
Salary Grade 07/08, with the base salary for this role starting at $113574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, May 19th, 2026 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
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