A leading global financial technology company based in Sydney, are seeking a motivated Customer Success Officer to join a agile foreign exchange dealing team.
Reporting to the Team Leader, you will be responsible for ensuring clients achieve their goals by effectively using products and services. You will act as a liaison between the clients and internal teams, providing support and insights to enhance customer satisfaction and retention.
Bilingual in English and any Southeast Asian language such as Mandarin, Vietnamese, Thai, Bahasa, or similar.
- Client onboarding: Facilitate a smooth onboarding process for new clients.
- Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
- Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.
- Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.
- Documentation: Maintain detailed and high level of accuracy records in our trading system.
- Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.
Requirements
- Degree holder in any discipline; bachelor’s degree in finance, economics, or a related field preferred.
- Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.
- Strong knowledge of foreign exchange markets and payment solutions.
- Excellent communication and interpersonal skills.
- Customer centric, hardworking, detail oriented with acan-do attitude.
- Proficiency in MS Office (Word, Excel, Outlook).
This is an entry level role so open to graduate candidates as long as you have a keen interest in the finance services industry. In return, we will offer you monthly team building events, birthday leave and a competitive package including bi-annual performance bonus.
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📌 Customer Service Officer
🏢 Superior People Recruitment
📍 Sydney