About Holcim
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in **** and in Aotearoa New Zealand, our involvement in the building industry dates back to ****.
About The Opportunity
Join our concrete/aggregates business based in our East Perth Office and be part of a fast-paced, dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time.
Our call centres are open 5am until 4pm daily and we stagger shifts between those times. This role may suit an early starter or someone looking to work between school hours. We are flexible with arrangements but are looking for enthusiastic, proactive individuals to join our high-performing, fun team.
Key Responsibilities
Ensure efficient and effective daily scheduling and oversee dispatching of deliveries to meet customer service requirements.
Work with other schedulers, plant teams, and drivers to ensure the right load goes onto the right truck for the right job and keep everyone informed of the plan.
Provide constant feedback to the CSO's (Customer Service Officers) to ensure proper order placement and information to maximise truck utilisation and lower the cost of cartage.
Liaise with plant staff, account managers and site coordinators to ensure best possible customer service and that individual customer requirements are achieved.
Maintain up-to-date knowledge of assigned products, services and plant capabilities/capacity.
Manage all fleet scheduling and ensure delivery requirements until jobs are complete.
Engage with and coach other schedulers where required for continuous improvement of scheduling and planning.
Capture and maintain cycle times and service interruptions to ensure continuous improvement of service levels.
Actively seek feedback on site safety from customers, project coordinators, drivers and account managers to ensure safe site deliveries.
Pass on any safety issues raised by customers to the appropriate Holcim personnel.
Manage all instances reported by drivers in relation to accidents, near-misses, or site delivery activities that inhibit or restrict safe site deliveries.
About You
Previous experience in a customer service, scheduling, or similar role.
Experience in logistics advantageous but not essential.
Available to work shifts starting between 5am and 7:30am and finishing from 2pm to 4:30pm.
Availability to work every second Saturday a month, paid at overtime rates.
Strong knowledge of MS Office Suite; experience with SAP advantageous but not essential.
Strong written and verbal skills with the ability to communicate effectively with customers and stakeholders at all levels.
Excellent problem-solving skills.
Why Holcim?
We offer an inclusive environment where people feel comfortable bringing their authentic self to work. Our workplace is a safe environment that promotes diversity and equal opportunity. We are an equal-opportunity employer and treat all employees fairly, respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
We encourage applications from Aboriginal and Torres Strait Islander peoples and we are dedicated to improving employment outcomes.
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
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