Hospitality Services Leader
Job Summary:
This key leadership role is responsible for overseeing the daily operations of support services, ensuring exceptional service experience for patients, visitors, and staff. The successful candidate will provide high-level support to managers in resolving hospitality services issues.
Key Responsibilities:
* Create and maintain initiatives to promote a culture of service excellence and sustainable employee engagement and stakeholder satisfaction.
* Address operational challenges in a timely manner and in support of the wider hospital operation.
* Lead and manage the Environmental Services team and physical resources, including direct leadership during peak periods.
* Regularly review, re-evaluate, and revise caregiver tasks, procedures, and duty statements to meet the needs of the services provided.
* Collaborate with stakeholders seeking feedback on service standards across support services.
* Coordinate performance appraisals and development programs for caregivers and trainees to increase their capability, understanding, and compliance with organisational requirements.
* In collaboration with the Head Chef and human resources, address disciplinary matters and grievances to maintain multi-disciplinary team and department relationships.
* Develop and sustain positive internal and external relationships through communication and consultation.
* Ensure leadership, advice, and counsel on support services practices and guidelines are provided.
* Maintain processes that enable compliance with all statutory requirements.
* Conduct routine inspections and ensure cleaning and food standards are maintained throughout support services.
* Prepare rosters and maintain efficient and cost-effective resources within budget.
The ideal candidate will have proven experience in a housekeeping management or supervisory role, demonstrating the ability to monitor, apply corrective actions, and maintain the highest standards of professional behaviour, service quality, and customer service.
A strong written and verbal communication skillset, advanced time management and organisational abilities, excellent attention to detail, and high-quality standards are essential.
A relevant tertiary qualification in Hospitality, Business Management/Administration, or Cert IV Training & Assessment will be highly regarded.
Patient care will be at the core of everything you do, committing to and supporting our Mission and Values.