Overview
* Onsite opportunity in Geelong starting 16th Feb 2026
* Above award hourly rate of $42.71 + Super
* Asap starts for experienced call centre specialists (ideally 1 year of call centre experience within the last 2 years)
* Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands
Your Next Role
Passionate about delivering exceptional customer experiences? Love supporting customers through the good and bad? We've got you covered.
* 4 month temp contract working full time hours each week
* Mon-Fri 8.30-5pm onsite in a modern and bright office
* Inbound contact centre role assisting existing member inquiries related to their Health Insurance policy
* Multi-channel customer service across phone, email and live-chat
* Problem solving both straightforward and complex customer queries often in vulnerable situations
* Applying empathy and active listening in order to provide an exceptional member experience
Training Programme
* 4-6 week training programme to get you set up in the role
* Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role
* Supportive and bubbly team environment
What You Need
* AU or NZ Citizenship or Permanent Residency
* Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)
* Confidence in working with numbers and maths
* Full-time availability across Mon- Fri
* Happy to work onsite in the Geelong office
* Can do attitude and resilience
* Exceptional communication skills both verbally and written
* Double Vaccination is requirement of this employer
What is Weploy?
Weploy is an award-winning innovator in placing talented individuals into Customer Service roles.
We have placed people in some of the biggest and fastest-growing businesses across Australia.
We match top-quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries!
What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members!
Weise consideration will be given to candidates who can start promptly and are available for an onsite interview.
This role is fully onsite and requires a minimum of 2 COVID vaccinations. Please attach a screenshot clearly showing your vaccination doses.
Describe a complex customer interaction you personally managed in a previous role, outlining the issue and steps you took to resolve such inquiry.
Tell us what it means to be reliable and a team player in the workplace.
Please note: As part of our recruitment process, shortlisted candidates will be required to undergo a National Police Check and Employment Reference Checks.
#J-18808-Ljbffr