Administration Officer Job Description
As an Administration Officer, you will be responsible for performing general administrative tasks, including data inputting of QCAT applications, photocopying, and assisting with front counter and telephone enquiries from the public, including vulnerable members of the community.
* Accurately process and record data using computer-based systems and file management programs.
* Prepare and update documents using Microsoft Office software.
* Manage client needs effectively by using questioning, problem solving, negotiation and conflict management skills.
* Prioritise tasks in a fast-paced environment to ensure customer service standards and timeframes are met.
* Provide information to staff and Tribunal members in a professional and friendly manner.
Flexible work arrangements are available, however some options may be limited due to operational requirements.
Key Responsibilities:
* Undertake accurate data entry and processing using computer-based systems.
* Prepare and update documents using Microsoft Office software.
* Effectively manage client needs by using appropriate questioning and problem-solving skills.
* Prioritise tasks in a fast-paced environment to ensure customer service standards are met.
Required Skills and Qualifications:
* Intermediate skill in computer applications (Microsoft Office suite).
* Ability to quickly learn and adapt to new systems.
* Performs repetitive work according to set procedures.
Benefits:
* Opportunities for flexible work arrangements.
* Professional development and training opportunities.
Applications will be reviewed and considered when vacancies are identified. The submission of an application does not guarantee an offer of employment.