About the role
Goulburn Motor Group is seeking a Senior Service Advisor to join our team in Shepparton, VIC. This full-time role is an integral part of our Automotive Trades division, responsible for providing exceptional customer service and managing all aspects of vehicle servicing and repairs.
What you'll be doing
- Liaise with customers to understand their vehicle service and repair requirements
- Manage and coordinate the workflow of the service department to ensure efficient and timely completion of all jobs
- Provide cost estimates, authorise work, and manage customer expectations throughout the service process
- Oversee the work of junior service advisors and technicians to ensure high-quality workmanship
- Maintain detailed records of all vehicle services and repairs
- Identify and recommend additional services or repairs to customers
- Assist with the training and development of junior service staff
- Contribute to the continuous improvement of service department processes and procedures
What we're looking for
- Minimum 5 years' experience as a Service Advisor in the automotive industry
- Robust customer service orientation and excellent communication skills
- Proven ability to multitask, prioritise, and work efficiently under pressure
- Thorough understanding of vehicle maintenance, repair, and servicing requirements
- Familiarity with automotive industry regulations and best practices
- Proficient in using automotive management software and computer systems
- Ability to lead and mentor a team of service staff
What we offer
At Goulburn Motor Group, we are committed to providing our employees with a supportive and rewarding work environment. As a Senior Service Advisor, you can expect competitive remuneration, opportunities for career advancement, and a range of employee benefits, comprehensive training, and ongoing professional development.
About us
Goulburn Motor Group is a leading automotive dealership group in regional Victoria, with a strong focus for customer service and a commitment to excellence. We represent a diverse range of premier and volume vehicle brands and are dedicated to providing our customers with the best possible sales and service experience.
Apply now to join our team as a Senior Service Advisor and be a part of our continued success.