We are seeking a hands-on Communications & Infrastructure Support Technician to support, maintain, and troubleshoot critical onsite communication and connectivity systems. This role is essential to keeping production operations running, particularly where outages in radio communications, Wi-Fi, or network infrastructure can halt workflow.
The position is technical and infrastructure-focused, with an emphasis on radio systems, networking, systems administration and providing back-to-back support on a 7x7 roster.
Key Responsibilities:
* Diagnose and resolve issues with digital UHF radio systems, including repeaters, duplexers, antenna systems, digital modes and RF interference.
* Maintain and optimise radio communication systems, including diagnosing issues caused by environmental factors, equipment faults or configuration problems.
* Work with suppliers and external specialists to resolve complex RF and radio equipment issues.
Network and Connectivity Support:
* Troubleshoot and maintain network services to prevent and resolve outages that impact production.
* Diagnose Wi-Fi connectivity issues, routing problems and switching-related faults.
* Support and maintain network infrastructure including routing, switching, VLANs, DHCP, DNS, NAT, QoS and IP addressing.
* Manage and troubleshoot firewalls (such as Sophos, Fortinet or Cisco), including rule sets, VPNs, policies and connectivity issues.
Server and Cloud Support:
* Support Windows and Linux server environments including Active Directory, Group Policy, DNS/DHCP roles, file servers and general service management.
* Assist with Microsoft Azure/Entra ID including virtual machines, networking configuration, backups, site-to-site VPNs and identity/access management.
Operational Support:
* Provide back-to-back technical troubleshooting alongside the IT Manager.
* Lead or assist with small technical projects from planning through deployment.
* Liaise with vendors and service providers to resolve escalated or specialised issues.
Required Skills and Experience:
* Experience working with digital UHF radio systems and RF diagnostics.
* Strong understanding of networking principles including routing, switching and core network services.
* Experience with firewalls and basic network security concepts.
* Experience with Windows and Linux server administration.
* Experience with Microsoft Azure or Entra ID.