**Job Title:** Field Service Coordinator
**Salary and Job Description:**
We are seeking a highly motivated and experienced Service Coordinator to provide technical guidance and leadership to our field service technicians for the Greater Emerald region.
The successful candidate will be responsible for ensuring our field service employees comply with all WHS responsibilities, and that a safety-first culture is a consistent behaviour within the team.
You will also mentor, guide and support the team to improve performance and efficiencies, ensure efficient utilisation of equipment and resources in line with customer requirements, provide technical guidance and support to field service team members, supervise the time-sheet accuracy and sub-contract documentation, and provide timely and accurate quotations for field service activities.
**Required Skills and Qualifications:
* Experience in a similar position with exceptional communication and customer service skills, as well as the ability to manage time efficiently in a high-paced work environment.
* A strong ability to navigate complex issues and achieve success.
* A strong understanding of financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery.
* Attention to detail in documenting and follow-up.
* A Safety-First leadership style.
* A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field.
**Benefits:
* A permanent full-time position with long-term job security.
* A 7-7 roster based in the Emerald branch, with home every night.
* Competitive pay rate and potential overtime.
* An Emerald housing allowance.
* Company biannual bonuses.
* Exclusive staff discount on a range of goods and services.
* OEM training and opportunities for upskilling with access to the latest technologies.
* SUPPORTIVE MENTORS who value your input in finding new and improved ways to achieving success.
**Others:** At our organisation, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences.