Senior Customer Experience Program Manager - Japanese Speaking
Join to apply for the Senior Customer Experience Program Manager - Japanese Speaking role at Microsoft Innovation Center .
Overview
Microsoft is rapidly expanding its global data center (DC) footprint to meet our customers’ cloud objectives. All DCs and service offerings require efficient and reliable capacity planning to meet exponentially growing customer demand. We are an agile, exciting, and fast-evolving engineering team focused on delivering capacity solutions for our customers worldwide, and across all Microsoft cloud offerings. As we grow, we need passionate and talented individuals with business and/or engineering backgrounds, a ton of energy, and a healthy dose of humility!
We’re now seeking to hire a talented Senior Customer Experience Program Manager based in Australia, to support Asia. This role reports to the APAC Regional Lead and will partner closely with subsidiary leadership teams (Area Vice President and LT, Business Group Leads, Technical advisers, etc.) across Asia. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through strong partnerships and cloud co-planning efforts. We’re encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
* Work closely with cross-organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy.
* Act as a capacity ‘Account Manager’ for all regional capacity opportunities and challenges.
* Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues.
* Synthesize key feedback from customers, partners, and field to HQ to identify sales blockers and process improvements to enhance worldwide selling capability and efficiency.
* Contribute to the Field Insights Team’s rhythm of business (RoB) in support of the Integrated Business Planning (IBP) program, gathering key insights for informed planning decisions.
* Develop a localized RoB to drive business efficiencies across all aspects of the Americas supply chain.
* Communicate progress, identify key challenges and opportunities, and accelerate decision-making.
Qualifications
Required Qualifications:
* Bachelor's Degree in Sales, Marketing, Computer Science, IT, Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management.
* OR equivalent experience.
Other Requirements
* Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications
* Proven ability to work across business groups, think critically, and act decisively in ambiguous situations.
* Fluent Japanese speaker preferred.
* BS/BA degree in Computer Science, Engineering, Finance, or a related field; MBA preferred; ability to meet security requirements.
* 2+ years of experience in sales operations and/or direct customer engagement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, disability, or other protected characteristics. For accommodations, please contact us via the provided form.
#J-18808-Ljbffr