Founded in Brisbane in 2005, fullstop.ai is a Google partner and a leader in delivering conversational AI solutions that transform customer interactions. With a focus on innovative, first-class AI, we help renowned brands across Australia and New Zealand automate high-volume customer interactions. Our goal is to be Australia’s trusted leader in conversational AI, driving meaningful change in how businesses connect with their customers.
Summary
We seek an experienced IT Operations Specialist to deliver against our IT Key Performance Indicators (KPIs), Level 1 support, and Operational reporting. The ideal candidate will have a strong background in IT operations, excellent people skills, and the ability to drive continuous improvement in our IT services.
Key Responsibilities
1. Deliver against our IT Help Desk KPIs, ensuring our internal and client objectives are met
2. Develop and maintain operational reporting systems (Jira)
3. Implement and maintain IT service management best practices
4. Collaborate with other IT teams to ensure seamless service delivery
5. Identify and implement process improvements to enhance efficiency and service quality
6. Ensure compliance with relevant IT policies, standards, and regulations
Qualifications & Experience
1. 2+ years of experience in IT operations management
2. Experience with cloud infrastructure and services
3. Strong understanding of ITIL framework and IT service management principles
4. Experience with IT service management tools and reporting systems (Jira & Confluence)
5. Excellent analytical and problem-solving skills
6. Effective communication skills, both written and verbal
7. Bachelor's degree in Computer Science, Information Technology, or a related field (optional)
8. Operational excellence and planning
9. Performance management
10. Customer service orientation and continuous improvement mindset
11. Adaptability and flexibility in a fast-paced environment
How to apply
Please submit your resume and cover letter detailing your relevant experience and how you meet the qualifications for this role.
fullstop.ai is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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