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Workforce Planner
Functional area: Service
Onsite or Remote: Onsite
Primary Skills:
Country/Region: AU
City: Perth
Location: Perth, WA, AU, 6000
Date of posting: Apr 24, 2025
Are you a skilled communicator with an inquisitive mind? Do you enjoy working with a variety of stakeholders towards a common goal? If the answer is ‘Yes’, we want to hear from you!
Location: Flexible – Can be based at any Epiroc branch across Australia
Are you a confident communicator with a curious mindset and a passion for bringing people together to get things done? If so, we’d love to hear from you.
Epiroc Australia is currently seeking a highly organised and enthusiastic Service Optimisation Role professional to join our national team. While the role has strong ties to our Kalgoorlie and Newman Service Centres, it can be based at any Epiroc branch across Australia, offering flexibility to the right candidate.
As the Service Optimisation, you’ll work closely with cross-functional teams and stakeholders to coordinate service planning, warranty support, and component management—helping drive efficiency and service excellence across our operations.
Key Responsibilities:
1. Develop, implement, and maintain maintenance schedules
2. Process and support warranty-related activities
3. Collaborate with Components and SX teams to manage maintenance programs
4. Liaise with suppliers and internal supply chain to ensure material availability
5. Coordinate with third-party contractors for production-related activities
6. Engage directly with customers and vendors to support operational outcomes
About You:
To be successful in this role, you will bring:
* Prior experience in planning, supervisory, and warranty roles within an OEM environment
* Proven capability in scheduling, resource planning, or project management
* Strong analytical, strategic thinking, and problem-solving abilities
* Excellent organisation and attention to detail
* Clear and confident verbal and written communication skills
* Experience with ERP/MRP systems and intermediate to advanced skills in Microsoft Excel and Project
* A collaborative, inclusive approach and the ability to work both independently and as part of a team
Why Epiroc?
Epiroc is a global leader in mining and infrastructure equipment, with over 13,000 employees across 150 countries. We are known for innovation, engineering solutions, and a commitment to our people’s development and wellbeing.
We offer a dynamic, inclusive, and supportive workplace that values diversity. From career development to flexibility and benefits, we’re dedicated to your growth.
We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander Peoples, and candidates from culturally diverse backgrounds.
Epiroc Australia is looking for an enthusiastic and organised Service Optimisation - West based in Perth, ready to own their scope and work within a supportive team of experts.
As the Service Optimisation - West, you will play an essential role in our Kalgoorlie & Newman Service Centres, bringing stakeholders together to achieve results.
The key responsibilities include:
* Planning, preparing, and implementing maintenance schedules
* Warranty processing and support
* Working with the components and SX teams on maintenance
* Communicating with suppliers and supply chain for material availability
* Organising contractors / third-party suppliers for production activities
* Customer and vendor interaction
The successful applicant will have:
* Planning, supervisory, and warranty experience in an OEM environment
* Experience in scheduling, resource planning, and project management
* Strong problem-solving, analytical, and strategic planning skills
* A high standard of organisation
* Excellent written and verbal communication skills
* Working knowledge of ERP/MRP systems
* Intermediate to advanced skills in Microsoft Project and Excel
* Ability to collaborate, work inclusively, and work independently when required
Epiroc is recognized as a global leader in innovative engineering solutions, supporting construction and mining customers worldwide. We pride ourselves on providing a dynamic, supportive, and inclusive environment for over 13,000 employees in 150 countries.
We are an equal opportunity employer and encourage applications from women, Aboriginal, Torres Strait Islander Peoples, and culturally diverse backgrounds.
United. Inspired. Performance unites us, innovation inspires us, and commitment drives us forward.
We encourage our employees to take ownership of their development with support from leaders. We are committed to fostering a culture of innovation, diversity, and collaboration, with a caring atmosphere.
Diversity and sustainability are key to developing innovative solutions for our customers. Learn more at
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