Network Operations Expert
This is a technical assurance role that involves managing, monitoring, and controlling networks to ensure optimal performance across diverse platforms, mediums, and communication channels.
You will be part of a global network operations team, responsible for maintaining network performance by proactively addressing service assurance incidents.
The key duties include:
* Responding to Quality of Service breaches through alarms or customer tickets
* Adjusting call routing to cost-effective alternatives
* Collaborating with vendors and carriers to restore performance to benchmark standards
In this role, you will engage and communicate effectively with customers, as well as work closely with third-party suppliers and carriers.
Key Responsibilities:
You will uphold the brand reputation by handling incidents from start to finish in line with ITIL best practices and service level agreements.
Your work will play a vital role in delivering an exceptional customer experience, acting as a single point of support to minimize service downtime.
About This Role:
This technical assurance position offers a unique opportunity to work in a dynamic environment, utilizing your skills and expertise to ensure the highest level of network performance and reliability.
Job Requirements:
To succeed in this role, you will need:
* Strong technical knowledge of network operations and management
* Excellent problem-solving and analytical skills
* Effective communication and collaboration skills
Benefits:
This role offers a range of benefits, including:
* Opportunities for career growth and development
* A dynamic and supportive work environment
* A competitive salary and benefits package