DescriptionAbout Us:With the Customer Experience Coordinator (CEC), we are committed to delivering exceptional customer experiences. We are seeking passionate, career-minded individuals to join our new state-of-the-art Customer Experience Center. As a Customer Experience Coordinator, you will be an integral part of a team that strives to make a positive impact on both our clients and coworkers by providing outstanding service and support.Role Overview:The Customer Experience Coordinator (CEC) is responsible for handling customer inquiries through multiple communication channels, including phone, email, chat, and social media. This position requires an empathetic, solution-oriented individual who can efficiently manage customer concerns, accurately log information, and provide timely resolutions. By maintaining high service standards, you will enhance customer satisfaction and contribute to the company’s growth. Our primary focus is on home services, including HVAC, plumbing, and electrical.Key Responsibilities:Deliver prompt, courteous, and professional customer support via phone, email, chat, and social media.Accurately document customer interactions and maintain up-to-date records in the service database.Assess customer needs, troubleshoot concerns, and provide effective solutions in a timely manner.Communicate service details, appointment updates, and membership benefits to customers.Manage multiple systems and screens efficiently to access, update, and transfer customer information.Proactively reach out to customers for scheduling, service follow-ups, membership renewals, and promotions.Ensure a high standard of quality control through QA processes and adherence to company policies.Maintain professionalism, accuracy, and empathy in all customer interactions.RequirementsQualifications:Exceptional communication and interpersonal skills with a customer-first mindset.Proven experience in customer service, preferably in a fast-paced environment.ServiceTitan experience is a plus but not required.Strong computer skills with the ability to navigate multiple systems efficiently.Ability to multitask, problem-solve, and work well under pressure.Reliable, punctual, and highly dependable.Previous QA experience is preferred to support quality control efforts.Why Join Us?Excellent growth potential within the company.Competitive salary and benefits package for full-time employees.Work in a dynamic, fast-paced environment with a supportive team.Opportunity to make a real difference in customer satisfaction and experience.If you're ready to be part of a team that values customer experience and offers great career potential, apply today!We offer an amazing benefits package for our full-time employees!For more information visit our careers page:https://www.southernhomeservices.com/careers/benefits/SHS is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.
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