With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles and leading change to create sustainable value for members by being
the driving force for a better WA
The role of
Onboarding Team Manager
within our Contact Centre focuses on creating a high-performing and engaging learning environment that supports employee competency and delivers excellent member outcomes. This role is based across our Joondalup and West Perth offices.
What will you be doing:
You'll lead, coach and inspire new consultants in providing excellent member experiences as well as:
* Monitor and support performance measures to ensure training is effectively embedded and consultants are set up for ongoing success.
* Monitor quality standards and ensure compliance with product and legislative guidelines.
* Drive engagement through targeted initiatives, campaigns, and continuous improvement projects.
* Support the recruitment and selection of new Member Solutions Consultants.
* Build highly engaged teams that are connected to RAC's purpose, vision, and values.
* Build strong relationships with stakeholders, including Operations and support teams.
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
* A seasoned customer service professional with leadership experience in a busy, multi-tasking contact centre environment
* Strong leadership and interpersonal skills with the ability to motivate and develop team members
* Experience or exposure in interviewing and recruitment of new team members
* Experience in managing KPI's and coaching to drive improvement
* Creating a cohesive and collaborative work environment
* Excellent communication skills with the ability to listen & relate well to others
* Ability to demonstrate empathy and resilience in difficult situations
* Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What Can We Offer You?
A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You'll enjoy:
* Access to exclusive RAC member benefits
* – our flexible working program
* A strong Diversity & Inclusion strategy
* Generous discounts on insurance and free roadside assistance
* In-house health and wellness programs
* Competitive salary + super, with the option to purchase additional leave
* A vibrant Social Club with over 900 members
If you are interested in shaping the experience and success of our new team members, we encourage you to apply