Advisor, communications and engagement (hunter region)

Advisor, Communications and Engagement – LSC Community Services Scheme team

Grade: Clerk Grade 7/8
Salary range:$110,266 - $122,058 + superannuation and leave loading
Duration: Ongoing, Full time
Location: Gosford, attendance 2-3 days per week

About the team

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first‐class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. The Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. This role will join our project team, focusing on delivering a new scheme for the Community Services industry.

Responsibilities

• Research, write, and produce high‐quality text and visual content for digital channels.
• Collaborate with key customers, stakeholders, and the communications team to ensure content aligns with the organisational engagement strategy.
• Contribute to the development and evaluation of integrated communication strategies to support key initiatives.
• Identify and analyse emerging trends to prioritise development program activities.
• Develop and maintain strong relationships with stakeholders to enhance content understanding and engagement.
• Monitor, evaluate, and report on the outcomes of communication plans and projects, providing recommendations for continuous improvement.

Qualifications

• Demonstrated experience in preparing, editing and producing content across multiple platforms and channels.
• Sound knowledge and understanding of contemporary communication policies and practices.
• Ability to collaborate effectively with a variety of stakeholders.
• Experience in developing and implementing strategic communication plans.
• Analytical skills to identify trends and prioritise activities.
• Strong project management skills, ensuring tasks are completed on time and within scope.
• Adaptability to keep up with emerging communication trends and technologies.

Equal Employment Opportunity

We are committed to building a diverse and inclusive workplace that embraces difference and leverages the contributions of employees with different backgrounds and perspectives.