Probe CX in Melbourne is seeking a Workforce Supervisor with at least 2 years of experience in a BPO setting. You will analyze staffing requirements based on volume and performance metrics while advising the WFM lead on staffing needs.
The ideal candidate will have experience in forecasting, capacity planning, and people management, along with familiarity with tools like NICE IEX and MS Excel.
#J-18808-Ljbffr