Club Manager
Reports to: District Manager
Status: Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
Recruit, hire, train, schedule and supervise team members.
Oversee member service to ensure a great customer service experience at all times.
Perform front office tasks: greeting members, providing tours, addressing member service issues and questions.
Provide support to team members and members.
Create and maintain a positive image for the club.
Coaching and counseling performance to help achieve company standards.
Ensure prompt opening and closing of the gym.
Ensure staff are aware and trained on all current marketing promotions.
Complete manager portion of onboarding in Paycom for all new hires.
Ensure the club is open and staffed during all business hours.
Ensure self and team members are implementing and adhering to all company policies and procedures.
Order supplies and track inventory.
Behavioral Requirements
Customer Service: Communicate and interact with customers, coworkers and the public in a way that exceeds the customer's wants and needs.
Listening: Actively listen to customers, empathize and work together to solve the problem.
Problem Solving: Recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Diplomacy: Demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: Maintain timely and effective communication with staff, supervisors and various departments to increase productivity and prevent misunderstandings.
Minimum Qualifications
Honesty and good work ethic.
At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational and leadership skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs.
less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).
PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
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