Customer Experience Manager
The ideal candidate for this role will be responsible for overseeing and coordinating all activities related to customer experience within a designated portfolio of properties.
Key Responsibilities
1. Develop and implement end-to-end Quarterly and Annual Customer Engagement plans, ensuring strategic guidance from the General Manager of Customer Experience.
2. Manage day-to-day operations to meet contractual obligations and Customer Experience KPIs in the asset/portfolio.
3. Lead a team of Concierge staff to enhance the customer experience.
Craft engaging content for various social media and online platforms, innovate the customer experience based on feedback, tenant interaction, and emerging trends, assist in talent management, including recruitment and rostering, inspire and engage teams as a charismatic leader, implement best practice tools, participate in CX training, and ensure quality assurance.
Requirements
* A strong background in customer service or a related field.
* Excellent communication and leadership skills.
* Able to work independently and as part of a team.
Benefits
* Opportunity to work in a dynamic and fast-paced environment.
* Professional development and growth opportunities.
* A collaborative and supportive team culture.
About Us
We are a leading provider of property solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and excellence, and we are committed to providing a positive and supportive work environment.