Key Responsibilities:
* Act as a technical referral point for claims staff and assist in the development of technical claims knowledge.
* Manage a portfolio of claims and positively influence claims cost outcomes through commercial decision making that is in the best interest of the organisation and the customer.
* Support the execution of the Quality Assurance Framework, delivering training needs at an individual and team level in consultation with the manager.
* Establish and maintain effective working relationships across the entire business.